FAQ

Question: How fast will my package arrive?

Answer: Packages should arrive anywhere from 2-4 Business days.

Question: How does each strain differ from each other?

Answer: Below is a summary of what each strain does:

Red: Best for relaxation
White: Stimulation (similar to coffee, best for energy)
Green: A Balance between Red and White (this is the most mild version, typically the best option for beginners)
Trainwreck: It is basically a powerful and well-balanced blend of potent green, red, and white Kratom varieties.

Question: I did not receive my tracking information based for my order.

Answer: Please double check the email address you entered on your account is correct, and that we have not reached out to you requesting additional information regarding your order. If you have double checked that your email address is correct and that we have not contacted you regarding your order and it has been more than 2 business days (excluding national holidays) since your order was placed, please contact us at [email protected]

Question: When will my package ship?

Answer: Because we only ship on Monday to Friday, your order will only be processed on weekdays. Your order will be processed within 2 business days from your order. If you have not received an updated email within the 2 business days, please reach out to us at [email protected]

Question: Is shipping discreet?

Answer: Yes, our shipments are placed in generic boxes and will not have any external information pertaining to the contents in the box.

Question: Why was my credit card declined?

Answer: Kratom is considered “high risk” in the payment processing category. Just like CBD and Cannabis – Kratom has been restricted by credit card companies operating in the United States. Therefore, to allow you the convenience to pay with credit card, we have formed an agreement with an international payment processor. This allows us to process transactions for you, since the credit card processor is international, your bank or financial institution may flag the transaction as risky and require you to phone them to authorize the transaction. We apologize for the inconvenience if this occurred for you. Additionally, your credit card may be declined if you did not enter the same billing and shipping address.

Question: What is your return/refund policy?

Answer: Please see our page on our return policy

If you have any additional questions that were not answered on this page, please email us at [email protected] / message us in the chat / or use the contact page