FAQ

Question: How fast will my package arrive?

Answer: Packages should arrive anywhere from 2-4 Business days.

Question: How does each strain differ from each other?

Answer: Below is a summary of what each strain does:

Red: Best for relaxation
White: Stimulation (similar to coffee, best for energy)
Green: A Balance between Red and White (this is the most mild version, typically the best option for beginners)
Trainwreck: It is basically a powerful and well-balanced blend of potent green, red, and white Kratom varieties.

Question: I did not receive my tracking information based for my order.

Answer: Please double check the email address you entered on your account is correct, and that we have not reached out to you requesting additional information regarding your order. If you have double checked that your email address is correct and that we have not contacted you regarding your order and it has been more than 2 business days (excluding national holidays) since your order was placed, please contact us at [email protected] Some users also report that we are being filtered into JUNK mail, if you have placed an order you will receive an email outlining your purchase / along with tracking information once it is sent, if you do not see the email please check your junk mail. Order information will also be available at your account orders page.

Question: Can I view my tracking information on the website?

Answer: Yes, you can view your orders online on our site, in the event our emails are going to junk mail or if you want to see all your past orders you will need to login, and navigate to your account orders page.

Next, you should see one or more orders, similar to the following image:

Clicking on either the order number or Actions ‘View’ button will open up your order.

Once you click on the order in question you will see the tracking information at the bottom of the order, just hit the ‘track’ button and you will open up a link the the couriers website.

Question: When will my package ship?

Answer: Because we only ship on Monday to Friday, your order will only be processed on weekdays. Your order will be processed within 2 business days from your order. If you have not received an updated email within the 2 business days, please reach out to us at [email protected]

Question: Is shipping discreet?

Answer: Yes, our shipments are placed in generic boxes and will not have any external information pertaining to the contents in the box.

Question: Why was my credit card declined?

Answer: Kratom is considered “high risk” in the payment processing category. Just like CBD and Cannabis – Kratom has been restricted by credit card companies operating in the United States. Therefore, to allow you the convenience to pay with credit card, we have formed an agreement with an international payment processor. This allows us to process transactions for you, since the credit card processor is international, your bank or financial institution may flag the transaction as risky and require you to phone them to authorize the transaction. We apologize for the inconvenience if this occurred for you. Additionally, your credit card may be declined if you did not enter the same billing and shipping address.

Question: What is your return/refund policy?

Answer: Please see our page on our return policy

Question: Do you provide any free samples?

Answer: Unfortunately we do not provide any free samples. We suggest ordering the smallest package of the strain you’re interested in, and if you have any issues we offer a 100% satisfaction guarantee for your purchase. Please see our return policy

Question: How do I earn Starlight VIP Points?

Answer: Every time you make place an order you earn 10 points, in addition every dollar you spend earns you 1 point. Finally, the first order you place gives you 15 points. The image below shows the breakdown.

Question: Where can I see a log of my Starlight VIP Points?

Answer: All your points are shown on the bottom of your account page.

If you have any additional questions that were not answered on this page, please email us at [email protected]atom.com / message us in the chat / or use the contact page